Refund Policy

Version: 2026-08-13-v2.

Translation notice: this English version is provided for convenience. The Russian version is legally binding and prevails in case of any discrepancy.

Commercial payments remain disabled until the owner details are complete and verified.

How to request a refund

Send a request to support from the account email and include the payment number and reason.

Right to cancel

A consumer may cancel the services agreement at any time, subject to payment for the portion actually provided and expenses actually incurred by the Provider under Article 32 of the Russian Consumer Protection Act.

Review period

The request is reviewed and the calculation is communicated within 10 calendar days after receipt, unless a shorter period is required by law.

Calculation

The base refund is calculated in proportion to full unused days in the paid period. Only documented direct third-party costs triggered by user commands after payment and not already counted in the used-period price may be deducted. The result cannot be negative. A deduction calculation is provided on request.

Refund method

An approved refund is issued through YooKassa to the original payment method. Bank processing time may vary.

Consequences

On a full refund, available credits issued by the payment are revoked and the corresponding subscription ends. If part of the service has been provided, the refund reflects its value and applicable law.

Disputed transactions

If the user does not recognize a payment or believes the service was improperly provided, they may contact support. This does not limit the right to contact their bank, Rospotrebnadzor, or a court.

Owner and contacts

Индивидуальный предприниматель Павлова Екатерина Геннадьевна, INN 504303351520, OGRNIP 313504336500011. Registration and claims address: 142200, Московская область, г. Серпухов, ул. Советская, д. 29/22, кв. 20. Registration authority: Межрайонная инспекция Федеральной налоговой службы № 23 по Московской области. Support hours: Пн–Пт, 10:00–18:00 (МСК). Phone: +7 926 868-90-98. Email: support@allasplanned.ru.

Seller details · Offer · Privacy · Data consent · Refunds · Payment and access · Storage